Frequently Asked Questions

I used my credit card number to book, but I did't get a charge on my bank account. Why?

We only use credit card information as a guarantee for the reservation, but the payment is not required until departure, unless other is agreed.

I need to cancel my reservation. How do I do it, and how much does it cost?

It is important that you make your cancellation in the same way and through the same channel you used to book. If you booked direct at the hotel, or on hotelpetit.dk booking system, as a general rule you can cancel your booking without penalties until 4:00 pm of the arrival date (click here for details and exceptions). If you booked through another channel (e.g. a travel agent, a tour operator, another online booking system), you should check directly with them the rules which they established and which they will apply.

Can I book a room suitable for persons with handicaps and for wheelchair users?

Some of our rooms are suitable for persons with handicaps and wheelchair users. We kindly ask you to put a note in your reservation, specifying your needs, or to contact us directly. The assignment of the desired room is not confirmed until you receive our reply.

May I bring my pet with me?

Unfortunately not. We don't accept pets, indipendent from race and size.

May I smoke in the hotel and in the room?

No, sorry. The whole hotel, both public areas and guestrooms, is designated as smoking free.

Where can I park? How much does it cost?

Our parking costs DKK 50.00 per day (from 2:00 pm on arrival date to 12:00 pm on departure date). The city parkings are free in low season, while in other periods the price is DKK 10.00 per hour (but only between 8:00 am and 6:00 pm). Parking in remaining areas is free where allowed. The parking cannot be reserved in advance.

What is the check-in time? The check-out time?

The check-in time is between 2:00 pm and 6:00 pm.If you arrive earlier, we can ikke guarantee that your room will be ready, but if it is, of course you will get your room immediately. If you expect to arrive later, we kindly ask that you write your expected arrival time in your reservation (together with your mobile telephone number), and that you contact us, should you be delayed. Check-out time is before 11:00 am.

At what time is the breakfast?

Our rich buffet breakfast is served in the breakfast room at the side of the reception from 7:30 am to 10:30 am

How can I connect to the Internet?

You can connect to the Internet with your computer using our wireless network, which is available in the public areas and all guest rooms, including the ones located in the annex. The access is free of charge, but you need to input a password, which you can get at the reception.

Where can I eat dinner?

There is a wide variety of restaurants within short walking distance from the hotel. We will gladly give you recommendations, and make reservations for you.